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It’s not just about cheaper documents; it’s also about smarter documents.

Documents are critical to many business processes: form billing to customer communications you will be find that documents are involve somewhere-whether paper or electronic. They can be in multiple media and formats, and managed as discrete piece of information that can be re-purposed and re-use in a wide variety of difference way.

We streamline and digitise document-driven processes with the control and security of a proven global document process outsourcer.

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Fuji Xerox Imaging and Document Management Services streamline your document workflow for optimal cost efficiency and response time. Our team provides comprehensive capabilities, from document scanning and conversion through electronic document management and storage. Reduce unnecessary waste of time and money spent on searching for information and storing paper. Achieve instant access to information that gives your firm a competitive edge.

The Business Imperative
To remain competitive today, companies are continually looking to simplify how they do business. Business simplification is key to reducing costs, increasing responsiveness, and improving decision-making. The fast moving business and technological environment is driving the need to create, use and manage documents in more productive and resource efficient ways. Further, the development of new compliance standards and the push towards the global sharing and management of knowledge is also driving the need for effective document management control and use.

• Assessment using Lean Six Sigma to analyse your existing business processes and discover opportunities for improvement
• Workflow optimisation to automate and integrate document-driven processes aligned to your business metrics.
• Document preparation from receiving, managing and tracking of documents throughout the entire imaging process to ensure quality.
• Document imaging using world-class document scanning technology and resources
• Indexing of data achieve accurate and complete access to information at the point of need.
• Document warehousing and repository services for efficient content and record storage management at your location or at a secure Fuji Xerox facility, including disposal of paper documents
• Job order tracking to assure quality through appropriate controls and guaranteed service-level agreements.

Document scanning and processing with Fuji Xerox Imaging and Document Management Services provide a number of significant benefits for your business:

• Enhanced productivity with streamlined work processes to capture critical business information, automate routing and improve search and retrieval of these information efficiently when you need it. 
• Reduced hard-copy document storage costs with document scanning
• Improved time to market and better response to customers within department functions with instant access to scanned document information from any desktop. 
• Accurate reporting of digitised documents that boost throughput for information-intense processes and improve the quality of documentation that draws content from multiple sources. 
• Commitment and accountability leveraging leading-edge technologies to drive value to support your business requirements.

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Fuji Xerox Client Account Lifecycle Services streamline customer account management from sign-up to servicing – reducing paper, processing time, and errors. We give you instant access to client account information by securely scanning and storing all client documents in an electronic repository. You can easily manage account information and meet regulatory and legal requirements for account communications, while reducing document processing costs and accelerating your cash flow.

Optimising your customer service and account creation processes
All service-driven organisations face the same fundamental challenges: to grow revenue and increase market share while retaining profitable customers. Every day, customers must be acquired; accounts opened and managed; enquiries dealt with and disputes resolved – all within acceptable timeframes. Meeting these challenges creates a flood of information and documents throughout the customer account lifecycle. From application forms and proof of identity when new accounts are opened; to fulfillment packs, inbound and outbound customer correspondence and, ultimately, termination of accounts and policies. Documents dominate in each of these processes.

• Assessments based on industry benchmarks for critical customer-facing processes, such as new account setup, account maintenance and loyalty program administration
• Workflow Optimisation of customer account management processes from creation to post-sale follow up
• Imaging services to help you digitise, index, and streamline customer communications, including application forms and correspondence
• Document management to provide storage and retrieval for all document needs across the entire client account lifecycle
• Data processing including extraction and onward processing for easy access to all the data you need.
• Automation and streamlining application processing for account creation and administration
• Customer services to support your staff with consolidation, distribution, and execution of customer service requests

Customer account management with Fuji Xerox Client Account Lifecycle Services provides a number of significant benefits for your business:

• Improve front office productivity with streamlined processes and outsourcing account management to Fuji Xerox
• Faster processing of incoming correspondence and customer requests to improve revenue flow Standardise business processes across the organisation providing consistent level of service at every point of customer contact
• Improve regulatory compliance and reduce risk with an auditable record of transactions
• Improve your customers' experience with improved response and up-to-date information
• Secure digital storage that reduces costs and process delays associated with storing hard-copy files.

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Fuji Xerox Finance and Administration Services help you manage financial processes more profitably. Using business process reengineering, we digitise and streamline the flow of "unstructured" documents from e-mail to faxes, on paper or online – and integrate them into your existing Enterprise Resource Planning data. By providing your finance people with easy, web-based access to the information they need, we help you accelerate processes, improve accuracy, and increase profits.
 

The drive for increased efficiency, faster workflows and reduced costs has led to the widespread automation of Accounts Payable and Accounts Receivable functions through investment in systems like ERP and EDI. However, the remaining manual, paper intensive processes can - depending on the size of your company - cost literally millions in errors, delayed payments, unresolved disputes, and lost early payment discounts.

• Assessments based on standardised metrics and solutions for digitising and automating accounts payable/accounts receivable processes.
• Workflow optimisation to digitise documents and integrate them into your Enterprise Resource Planning systems.
• Document outsourcing including imaging, indexing, storing, and disposing of documents through our global document management centers.
• Information access of accurate, up-to-the-minute information to easier resolution of disputes and exceptions and faster decision-making.
• Consistent service levels and simplification of key performance indicators that support financial compliance requirements.

Business process reengineering and outsourcing with Fuji Xerox Finance and Administration Services offers a number of significant benefits for your company:

• Improve your organisation internal controls, ensure compliance, and reduce risk with an auditable record of financial documents.
• Reduced cost of operations by automating and outsourcing these processes to yield significant savings and productivity improvements.
• Improved customer service through more efficient processes, delivering a significant improvement in supplier/buyer relationships.
• Leveraging existing investments and increase value by integrating the unstructured supporting documents within your financial processes into the Enterprise Resource Planning system you've already invested in.
• Improved cash management by taking maximum advantage of early payment discounts and save by reducing late payment penalties

Contact Us: Call 02 660 8000 # 8885 (Khun Patinya ), # 8901 (Khun Warangkana)