Fuji Xerox Service Innovation
The Predictive Maintenance for Customer
Fuji Xerox introduces Big Data and AI in e-Service. Leading the Service to Predictive Maintenance to Maximum Customer Satisfaction. The new Intelligent services will be warning to Fuji Xerox Technician in advance over a month whether any abnormality will occur to multi-function devices which required to replace new spare parts, consumables or any maintenance required.
Certified Global Standard of Excellence Service (SCP)
Fuji Xerox introduces Big Data and AI in e-Service. Leading the Service to Predictive Maintenance to Maximum Customer Satisfaction. The new Intelligent services will be warning to Fuji Xerox Technician in advance over a month whether any abnormality will occur to multi-function devices which required to replace new spare parts, consumables or any maintenance required
Professional technical team
Responsive & highest Satisfaction
Centralize Technical Support
Fuji Xerox e-Service Maintenance Support (EP-BB) will have a Remote support Tool that makes Remote Support convenient and safe according to international standards.
Fuji Xerox Call Center：02 660 8400
For Up-country : 1-800-29-4567
EP-BB is an e-Service Maintenance Support from Fuji Xerox. To help customers use their products and solutions smoothly Full efficiency And get the highest satisfaction
(EP-BB=Electronic Partnership Broadband)
EP-BB is including the Data Center which Fuji Xerox initiate to utilize Big data and AI for predictive maintenance support. And also included powerful remote support tools for customer requested at anytime. For Example:
- EP-BB e-service is a most important tool that helps technical support to get basic information of machine and understand what problem happened.
- Firmware information
- Error history
- Fault alert
- Consumable alert
2. Remote Desktop Client to connect with customer PC as additional of Print driver
installation required or any software problem
3. RDHC One of the tools to analyst daily problems in advance with a system notifying
Technical Support to coordinate customers And resolved through the Remote Service
- Fuji Xerox Multifunction Every device will have Certification That is only available for Fuji Xerox Device and will be verified with CA Therefore ensuring that it cannot backdoor through the device
- Machine information transmission will be encoding and decoding by CA before storing that EP-BB not sent to Fuji Xerox Technical Center directly
- Fuji Xerox multifunction will send data only Machine information and cannot sent others Customer data such as scanned documents, printed documents.
- Every time before Technical Support will be remote to any customer Fuji Xerox devices must get the approval from customers.
- File Size:
- 5.4 MB
- Document Type:
- Portable Document Format