Notice of Rectification Work

Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices

Fuji Xerox (Thailand) Co., Ltd. informs customers that isolated incidences of fire have occurred on the ApeosPort-V/DocuCentre-V digital multifunction device series designed for use at rated voltage 220-240V. Investigations have determined that these incidents were caused by excessive voltage supplied to the device.

Fuji Xerox takes the incidents very seriously and to minimize any re-occurrence of the incident, however remote, Fuji Xerox shall provide safety measures to the affected models* identified below. This rectification work shall be provided free of charge, as per the details below.

Fuji Xerox representative will be in contact with you if you have a maintenance contract for the devices concerned with either Fuji Xerox or one of our official sales or service agents.

If you are using any of the affected models* listed below without maintenance contract, please kindly contact Fuji Xerox as our phone number / email address below. We have determined that the same models (ApeosPort-V/DocuCentre-V Series) at rated voltage 100V-115V are not at risk due to the use of different components.

We apologize deeply for the inconvenience caused by this issue in this way. Fuji Xerox will continue in our efforts and responsibility to ensure quality in our products and services so that such issues do not reoccur.

  1. *Affected models
    The following models in the ApeosPort-V/DocuCentre-V Series (designed for use at 220-240V)
    Fuji Xerox ApeosPort-V/DocuCentre-V
    C2275/C2276/C3373/C3374/C3375/C3376/C4475/C4476/ C5575/C5576/C6675/C6676/C7775/C7776
  2. Period for the work
    Fuji Xerox will begin providing the rectification from August 1, 2017. Our representatives will follow-up with you about the timing.
  3. Required time
    Work to implement safety rectification on the model should take approximately 30 minutes.
  4. If you have any enquiries, please contact:
    Phone: 0-2660-8000 Ext. 9645, 9644 and 9303 
    Email: inquiry@tha.fujixerox.com
    Reception hours: Monday-Friday 8.30 am. - 5.00 pm. (exclude public holidays).